New " No Connection - Fix " & " Not Online - Fix " App status messages

Hi,

Just wanted to post about this to see if it’s an issue or expected behaviour.

I couldn’t get the USB adaptor working ( PiFi 5 signal was not broadcasting ) so reverted to the default PiFi 5 Setup configuration.

In the process of setting that up I deleted the app storage and cache.

Now I see some new statuses, messages on the PiFi App. See screen shots attached.

From what I can see I did the set up correctly and everything works.

Anything to be concerned about?
Or are they false positives?



Below is the system report.

PiFi Status: connected
LAN IP: 192.168.3.14
Ethernet: connected
Port: WAN
Hardware: Pi 5
Offline:
PiFi USB: missing
Beta: No
AP: Unavailable
STA Mode: notconnected
AGHome: Off
Protocol: openvpn
Wireguard: disconnected
OpenVPN: connected
ForceDNS: Off
App Version: 1.0.57
System Time: 2026-05-04
Firmware Version: 0.1.5.21

Thanks

You are connected, and WAN is set, but PiFi still isn’t reaching the internet.

From the system report, PiFi is detecting an Ethernet connection and the port is set correctly. So the cable connection itself appears to be present.

The issue is that PiFi isn’t getting internet through that connection. That usually means either:

  • the cable isn’t connected to a router or live internet source
  • it’s connected to the wrong port (i.e it would be a LAN port on the router you connect it too)
  • the router/network isn’t sharing internet access with PiFi properly

Can you confirm where the Ethernet cable is connected at the other end? Ideally it should be connected to a LAN port on your router or another live network port with internet access.

I’d also try rebooting both the Pi and the router/network device it’s connected to.

So in short: PiFi can see a cable connection, but it isn’t getting internet through it. That points to the wired network connection rather than the app or captive portal.

A reboot might be all that is required

Hey,

The WiFi is working fine. I can connect to it from WiFi settings in my phone and no issues. No “Unable to connect to Internet” messages showing for my Home WiFi. Internet is performing fine.

The ethernet cable connecting the RPi to the Router is in Eth1 ( one of 4 yellow Eth ports on back of the router )
See pic attached.

If I reboot ( power on/off ) the WiFi Router will that wipe the PiFi configuration? Will I have to go through a whole new set up again ( flash FW to SD card again etc )?

I work this weekend so won’t reboot anything until Sun night/Monday morning at the earliest.

Maybe I caused some issue when the USB adaptor was connected and I started to trouble shoot the " PiFi 5 Set Up has Limited Connectivity" message ( following the steps from another post )

I’m pretty sure I also followed this doc when I first started to trouble shoot the “USB adaptor not working issue” the other day.

Method 2: Physical SD Reset

If you DO have the PiFi Kit

Disconnect the ethernet cable
Disconnect the PiFi USB WiFi Adapter
Then wait either until PiFi 4 Setup or PiFi 5 Setup shows in WiFi Settings
Remove the power supply / cable from the Pi
Re-insert the USB WiFI Adapter (into top blue USB port)
Power on again (re-insert power cable)
Re-insert the ethernet cable
After around 2 minutes you should see PiFi 4 or PiFi 5 (the lack of ‘setup’ shows it’s the USB) - you can now return to the app.

Anyway, It’s not causing me problems right now… because despite those Limited Connectivity messages on PiFi 5 Set Up I still do get internet access ( which is why I thought those In App / Android system messages were false positives )

Although internet access seems to be a little intermittent at times it doesn’t seem to affect the work PAN GP VPN. So for this weekend I will just continue with the way it is…

If it ain’t completely broken … :sweat_smile:

Thanks for your support.

Hi,

So I fixed the issue of Limited Connectivity but now have the issue of being locked out of the App…

There must be some issue for users with Non Default PiFi Admin passwords after the Cache and Storage is deleted?

Can you test that ?

After deleting Cache and Storage from App Info, I’m at the set up page in the App ( next page after I select the country ) and the default PiFi PW ( not my actual PiFi Admin pw ) is populated and the page is just spinning.

You would think it would progress to next step if it’s the default password

Or

You would think it would progress if it was my actual PiFi Admin pw ( however, by design there is no option to enter another pw )

So as I’m not able to get into the App to try delete the Cache from within App System Settings ( which I believe helped me with this issue in Feb ) I think I have no option but to start from scratch.

You have a software VPN enabled I believe

That can stop your phone communicating properly with network-connected devices.

Disable software VPN and try again.

The little key icon representing a VPN app that’s connected?

1 Like

Yes, there’s NordVPN. I will disconnect it. I tested on/off with that and it does seem to interfere with the PiFi getting connected to OVPN - thanks for the heads up.

Regarding, the issue about the PiFi pw, about 2 hrs ago the PiFi set reverted to an original set up…

I got this page:

I was able to enter the last PiFi pw I have set ( non default )
and complete the PiFi setup.

So perhaps you have to wait maybe 2-3 hours after you delete cache & storage for things to sync and to get to that page ?

Or else, it was maybe due to NordVPN that might have somehow deactivated itself between several phone reboots which got me there. But my guess is perhaps the former.

Hi,

So last night everything was working.
I had PiFi Connected ( no "Limited Connection " messages )
and PiFi set up on the app was done successfully.

I got “your PiFi is Ready” and OVPN connected etc.
( This is a screenshot from a different troubleshooting session) :

This morning I tested and I again get “Limited Connection” when selecting “PiFi 5 Setup” on my phones list of WiFi networks.

Is the only problem that I don’t have internet from my phone over “PiFi 5 Setup” WiFi channel?
Everything else is working as expected with PiFi ?

If so, not ideal but it’s ok for now.

I found this online and maybe it is the reason for this problem?


Because I had the issue with the PiFi USB adaptor last week May 2nd ( PiFi Kit for RPi5 | can I switch between the PiFi USB adaptor and my standard setup ( no PiFi USB adaptor connected right now ) easily? - #2 by pifi
)

I’m thinking troubleshooting that last week maybe caused this issue.

PiFi Status: connected
LAN IP: 192.168.3.14
Ethernet: connected
Port: WAN
Hardware: Pi 5
Offline: true
PiFi USB: missing
Beta: No
AP: Unavailable
STA Mode: notconnected
AGHome: Off
Protocol: openvpn
Wireguard: disconnected
OpenVPN: connected
ForceDNS: Off
App Version: 1.0.57
System Time: 2026-05-12
Firmware Version: 0.1.5.21